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Odisha Police To Setup Call Centres In All Districts Under 'Mo Sarkar' Programme


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28 August 2019

Bikash Sharma


Bhubaneswar: The State Police have decided to setup call centres which would record the complaints and conversation between aggrieved persons and police personnel. The call centres would come up in all police districts and at the State level, under the 'Mo Sarkar' initiative announced by Chief Minister Naveen Patnaik on August 15.

While 'Mo Sarkar' is set to be officially launched on the occasion of Gandhi Jayanti (October 2), DG Police BK Sharma held a meeting in this regard with district SPs over video conferencing on Wednesday.

The Call Centres will be linked to a Dashboard which will be setup at the State Crime Record Bureau which would prepare a list of all the complainants who dial on the helpline numbers.

In today's meeting it was decided that one or two officers from every district would be trained to impart behavioural skills to their colleagues. A state level workshop to train police personnel on behavioural skills will be held on August 30, a communiqué issued by the State Police Headquarters stated.

Sharma instructed senior police officials for complying with the 'Mo Sarkar' initiative in all aspects and make the aforementioned infrastructure functional by September 30. Police Commissioner Sudhanshu Sarangi, Additional DGPs, Police IGs and DIG Police were also part of the video conferencing held here on Wednesday.

The Chief Minister, on Independence Day, had announced the ‘Mo Sarkar’ programme under which he and his Cabinet colleagues will call up people and seek their feedback on the functioning of hospitals, police stations and government offices.