30 August 2019
Bhubaneswar: The Odisha Police is organising a one-day workshop on 'Mo Sarkar' at the Commissionerate Police headquarters here today.
The training programme being attended by police officers from different districts aims to train 'master trainers' on 'soft skills' and on 'a new mechanism to collect feedback' from common citizens visiting police stations in the State.
“In today's programme officers will be trained on response mechanism at police stations and behavioural attitude of police personnel as part of the 'Mo Sarkar' project,” informed Odisha Director General of Police (DGP) B K Sharma briefing media.
"Basically, master trainers from each district will be given training on two things-soft skills and on a new mechanism to collect feedback from those visiting police stations," he added.
"Firstly, by soft skills we mean what should be the behavioural approach of a police officer towards a complainant visiting a police station, on how to register the complainant's complaint and its disposal without delaying. Secondly, we are going to train them on a new mechanism for collecting feedback from common citizens on their experience at the police station during their visit to the same,” the DGP explained.
As per the new mechanism, telephone number and other details of the person visiting a police station will be recorded on the Crime and Criminal Tracking Network and Systems (CCTNS) of the latter. A feedback on the individual's experience at the police station will be recorded on a scale of 1:5 through a call from the call centre," he further explained.
Sharma said that after obtaining feedback, behaviour meted out to the individual at the police station will be assessed.
Accordingly, efforts will be made to make improvements in those police stations which score low in the scale and efforts will be made to further better the score in case of police stations having a good score, he added.