26 October 2019
Bhubaneswar: In order to make the implementation of rural housing schemes beneficiary-centric, the Panchayati Raj & Drinking Water department has decided to set up call centres in each district.
These call centres as part of the 5T initiative will provide support to the monitoring and grievance redressal mechanism of the rural housing schemes in the districts.
Director, Special Projects of the Panchayati Raj department today wrote a letter to Project Directors (PD)s of District Rural Development Agency (DRDA) of all districts in this connection.
"I am directed to say that in order to make the implementation of rural housing schemes beneficiary centric under 5T initiative, the department has decided to set up call centres at each district to support the monitoring and grievance redressal mechanism at the districts," the letter reads.
"Since after 5T and Mo Sarkar' initiatives we have decided to get closer to the beneficiaries, understand their problems; the idea to set up call centres is part of that exercise," informed Panchayati Raj & Drinking Water Minister Pratap Jena here today.
The Minister said that through these call centres they will directly reach the beneficiary, get to know his/her grievances and in the same manner redress those.
"Complaints if any can be addressed, action can be taken against the wrongdoer as well as steps can be taken for better delivery," Jena pointed out.