13 September 2019
Bhubaneswar: Odisha Police has initiated multiple steps for effective implementation of ‘Mo Sarakar’ initiative of the State Government which is scheduled to be launched on October 2, this year.
A State Level workshop was organized at Police Commissionerate, Bhubaneswar which was attended by over 350 police officers including Master Trainers from all the districts. Training was imparted on soft skills and functioning of Call Centre.
Similar trainings were also organized at the district level in the first week of this month.
“We have developed a well-organised system for recording feedback from citizens who come to Police Station. A state-level Call Centre was established at SCRB, Bhubaneswar which is the nodal agency for implementing ‘Mo Sarakar’ initiative,” a press note from the State Police headquarters read.
“Similarly, District Call Centers have also been established which function under the direct supervision of SP. State level Call Centre and District Call Centers have started functioning from September 4,” the note added.
Call Centre Dashboard generates a list of cases including FIRs, Petitions and Services randomly on which feedbacks are taken from the complainant or petitioner. Collection of feedback is audio recorded. “Appropriate targeted corrective/disciplinary action is being taken for improving the functioning of police at the Police Station level,” the note added.
In this context DGP BK Sharma today interacted with Commissioner of Police, Bhubaneswar-Cuttack, all Range IGP/DIGP, District SPs and DCsP and reviewed the functioning of Call Centres in the districts.
The DGP stressed upon SsP and Range IsGP & DIsGP to analyse feedbacks on daily basis and take targeted corrective and/or disciplinary action. He said that a system of rewards and punishment shall be in place for encouraging and motivating the police personnel in achieving the aims and objectives of ‘Mo Sarkar’ initiative of the Government.
Police personnel who perform well in terms of manners, etiquettes, behaviour and response to citizens are being suitably rewarded. Senior officers of State Police including ADGP Railways, Commissioner of Police Bhubaneswar-Cuttack and Director SCRB attended the meeting (video conferencing).