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Odisha Chief Minister Launches ‘Social Media Grievance Cell’ For Quicker & Reliable Address


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13 December 2017

Tapan Das


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Bhubaneswar: Abiding by his own set administrative mantra of 3Ts (Transperancy, Technology & Team Work), Odisha Chief Minister Naveen Patnaik went one more step forward on Wednesday and dedicated to the general public his ‘Social Media Grievance Cell’and ‘Mobile App’ for grievance redressal and management.

After dedicating it to the people of Odisha at a formal function held in the State Secretariat’s Rural Development (RD) Conference Hall, the Chief Minister in his media reactions said, “Today we’ve launched a programme of fast redressal of grievances and this will apply to all officers and certainly will mean that the complaints and grievances will be addressed much quicker.”

Odisha Electronics & IT Minister Chandra Sarathi Behera informed, “OCAC and IT Department have coordinated the venture and after compiling all this platform has been created. Whatever grievances are coming from the people, all will be compiled and each grievance relating to the specific department will be addressed with quick action. Even the problem relating to the district and its particular department there will also be looked after. Accordingly, it will be forwarded immediately to the Collector concerned and the office.”

“There will be a notification along with a timeline. Whether the grievance has been attended within 24 hours or not can be known and accessed by the hon’ble CM on his dash board here. The aim and objective is to address and redress people’s problem quickly and in an effective manner,” the Minister averred.

Manoj Mishra, Officer on Special Duty (OSD) to the Chief Minister informed, “As you all know, the official twitter handle and Facebook account of our Chief Minister is very popular in the State. Now the CM’s twitter handle has gone up to 1.5 million (15 lakhs) followers. Various grievances, complaints and suggestions are coming on it. But manually it is not possible to address all through Twitter and Facebook. While people can lodge their complaints through these two social media, administration had no such scope to know the number of pending complaints with the CM by the concerned department.”

“Hence, today the hon’ble Chief Minister launched a mobile app and social media grievance cell with a web portal for all stakeholders of the Government. It includes the Collectors, SPs and our departmental Secretaries. Using it now, Government can deliver the grievance handling mechanism far better, quicker and reliably. It has been developed by our IT Department. All Collectors, SPs and Secretaries can now use it with the required user ID and password,” the OSD to CM explained.

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Naveen Patnaik, Chief Minister, Odisha

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Chandra Sarathi Behera, Minister, Electronics & IT, Odisha

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Manoj Mishra, OSD to Odisha Chief Minister