20 January 2020
Bhubaneswar: In order to avoid waiting in queues for long time, consumers of Central Electricity Supply Utility (CESU) of Odisha can now also pay their electricity bills at outlets of Airtel, thanks to a partnership in this regard announced today.
CESU customers of Cuttack and Bhubaneswar can now pay their electricity bills at 160 outlets of Airtel. In phases this facility will be made available at more than 10,000 points of Airtel Payments Bank covering all 27 lakhs customers of CESU spread across nine districts of Odisha.
The service was formally inaugurated at Airtel counter at Saheed Nagar today. Senior officers of CESU namely Senior GM (Commerce) Manoj Singh, Senior GM (HR) SK Mishra and Senior GM (IT) P. Swain were present during the function. Officers from Airtel also attended the programme. A few customers made payments of their electricity bills during and after the ceremony.
A spokesperson of CESU said that they have been receiving complaints from customers regarding difficulty in payment of bills. CESU has 56 payment counters in Bhubaneswar and Cuttack. People have to wait in queues for long time to pay their electricity dues. In last few days due to arrear collection cum disconnection drive there is heavy rush on CESU counters. Now with addition of 160 counters of Airtel the customers will have a wider and more convenient access to payment points.
After successful operations at 160 outlets of Airtel in Cuttack and Bhubaneswar, this facility will be available in 4800 Airtel outlets in Cuttack, Khurda, Nayagarh and Puri District. In last phase remaining 5000 Airtel outlets in Kendrapara, Jagatsinghpur, Angul, Dhenkanal & Jajpur will be covered.
Currently, CESU has e-Payment options like web payment (integrated with Odisha Online/OCAC and HDFC), BBPS option with above 80 Financial Institution channels and ECS direct Debit. Payment option through NEFT/RTGS is also available apart from the traditional computerised and non-computerised payment methods. Around 90,000 consumers per month pay via electronic methods.
At present CESU has only 14 computerised collection counters, mostly in Bhubaneswar and Cuttack. This path breaking initiative of CESU and Airtel will not only offer facilities to the customers for easier payment of electricity dues but extend following additional benefits to customers for making timely payment:
With the partnership with Airtel the customers will no longer have to travel to CESU offices and will save time with the option to pay their bill at the nearest Airtel Payments Bank outlet.