14 October 2019
Bhubaneswar: Chief Minister Naveen Patnaik announced on August 15 that the State Government will launch an initiative which will aim at weeding out corruption and negligence from Government-run institutions. The programme titled ‘Mo Sarkar’ was floated on October 2, the birth anniversary of Mahatma Gandhi.
Ever since this programme was announced, a visible transformation has been noticed in hospitals and police stations which are at the focus of ‘Mo Sarkar’. To closely observe the the impact of ‘Mo Sarkar’, OMMCOM NEWS team paid a visit to Capital Hospital in Bhubaneswar and interacted with patients and staffers there.
“Since the Government is collecting feedback directly from the patients about status of healthcare facilities in hospitals, we are extremely cautious in attending the people who come to the hospital. Whether they are patients or their relatives, everyone is dealt with care and attention,” a para-medical staff said.
“My house is located 10 kms away from Bhubaneswar and I have been coming here from past several years. In the last one month I have seen a sea change in service delivery. There is also a system to create awareness among people about the various medical schemes of the Government,” a patient’s attendant said.
A youth whose father was admitted to the General Ward said that the nurses have become extremely vigilant towards attending patients. “They visit every patient in half an hour intervals. The most important thing is that they have become responsive, and treat us with respect.”
“The hospital premises remain clean and tidy. The staffers have become very cooperative. Earlier there was an inordinate delay in getting basic services. We had to wait in long queues and even return without seeing a doctor. From the past one month there has been a dramatic change,” an elderly woman said.
A senior para-medical staff Ranjita Ray said that the number of patients at Government hospitals has increased. “The public is slowly becoming aware that the Government is providing all healthcare facilities free of cost. The doctors and nurses have become more attentive than before. We are ensuring that the behaviour with patients and their family members is good and compassionate,” she said.
Under ‘Mo Sarkar’ the State Government will collect feedback on the behaviour and professionalism of doctors and Government officers. All of these government officers will then be graded on the basis of feedback received from people.
During the launch of the initiative, the Chief Minister said, “A citizen will not chase the Government officials, rather the latter will follow up with them as to how he/she was treated at the Government facility.”